1. Orders and payment
An order must be paid within 30 minutes, otherwise it is cancelled automatically, its stock is released and any balance used is returned. An order accepts one successful payment; any duplicate payment is refunded in full automatically.
2. Prices
The page lists components, service fees, shipping, free-shipping discount, balance used and cash to pay line by line. The price shown at payment time applies.
3. Shipping and receipt
Estimated dispatch time depends on the lead time of the services you chose. If an order is not marked received within 15 days of dispatch, the system treats it as received.
4. Refunds
- How to apply: email bd@thorb.com with the order number and the reason.
- Cash goes back to the original payment channel; the part paid with balance goes back to balance, in the original proportion.
- Services that have already started (such as board soldering) cannot be refunded without a reason; if the service itself is faulty, section 6 applies.
5. Seven-day no-reason return
Within 7 days of receipt, goods that are unopened, unsoldered, never powered on and still resalable can be returned without giving a reason, and you pay the return shipping. Goods that have been opened, powered on or processed (soldered, assembled, flashed) cannot be returned without a reason.
6. Faulty or wrong goods
If what you received does not match the order or is faulty, email bd@thorb.com within 7 days of receipt and we will replace or refund under this policy, and we pay the shipping.
Thorb is a development version. Burrs, layer lines and slight colour differences on 3D-printed parts, minor cosmetic flaws on the PCB and solder joints, differences between batches of components, unit-to-unit differences in screens, switches and speakers, and equivalent substitutes when a part is out of stock are all normal and are not faults. The full list is in section 7 of the User Agreement.
7. Completion
An order completes automatically 7 days after receipt if nothing is returned.