1. Who we are
Thorb (“we”) runs the Thorb website. Contact: bd@thorb.com.
2. What we collect
- Account data: phone number (Mainland China customers) or email (overseas customers), region, display language.
- Order data: recipient, shipping address, phone number, order contents and amounts, payment status.
- Consent records: which documents you accepted, which version, and when.
- Technical data: the session cookie needed to keep you logged in, and access logs needed for security.
We do not collect your payment account or card details; payments are handled by WeChat Pay.
3. How we use it
Only to verify your identity and log you in, to process and deliver orders, for support and after-sales, for bookkeeping and legal retention, and for security. Marketing messages are off by default and are sent only if you turn them on.
4. Sharing and processors
To provide the service we give the minimum necessary data to SMS, email, payment and courier providers. The providers are Tencent Cloud (SMS), Feishu Mail (email), WeChat Pay (payment) and couriers (delivery). We do not sell personal data.
5. Retention
While your account exists. Order data is kept as required by law (3 years). The shipping address in an order snapshot is anonymised 180 days after the order completes.
6. Your rights
You may view, correct or delete your personal data, or delete your account. Contact: bd@thorb.com. When an account is deleted, its balance is forfeited.
7. Minors
You must be 18 or older, or have a guardian’s consent.
8. Changes
When this policy changes its version number goes up, and we ask you to accept it again the next time you sign up or order.